FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you offer?
We specialize in high-quality car accessories.

2. Where do you deliver?
We currently only deliver within Hong Kong, Canada, United States and Australia.

3. Do you offer free shipping?
Yes, we offer free shipping to the Hong Kong, Canada, United States and Australia.

4. How long does delivery take?

We take following days to ship products in Hong Kong, Canada, United States and Australia:

• Handling Time: Orders are processed within 1 – 3 business days (Monday – Friday).
• Transit Time: Estimated shipping times are 4 – 10 business days (Monday – Friday).
• Order Cut-Off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (Vancouver).
• Total Estimated Delivery Time: 5 – 13 business days, depending on the customer’s location.

We accept various payment methods including-

• Visa
• Mastercard
• American Express
• UnionPay

Yes, your payment information is protected by secure encryption technologies to ensure safe transactions.

7. What is your return policy?
We offer a 30 day return period . If you receive defective or significantly different and damaged product, then you can return the item within this period.

Please, read more our Return & Refund Policy.

8. How do I initiate a return?
To initiate a return, please contact our support team by email or phone and provide your order details.

9. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately and send photos of the damaged items so we can arrange a replacement or refund.

10. Can I cancel my order?
Orders can be cancelled before shipping. Please, contact us as soon as possible if you wish to cancel.

11. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email that you can use to track the status of your delivery.

12. What can I do if I don’t receive my order?
If you do not receive your order within the expected time, please contact our support team for assistance.

13. Can I change my shipping address after placing an order?
You can change your shipping address within 24 hours of placing an order. Contact our support team for assistance.

14. What happens if the item you want is out of stock?
If an item is sold out, you can sign up for notifications to be informed when the item is back in stock.

15. How can I contact customer service?
You can contact our customer service team by email or phone. We will be happy to help you with any questions or problems.

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